Fraud

Our process of innovation is based on comprehensive anti-fraud programs beginning early in the business development phase and continuing throughout the business relationship, monitored by a, dedicated global security team composed of more than 30 security-certified professionals.

Certification titles include: CISSP (Certified Information Systems Security Professional), CFE (Certified Fraud Examiner), CISA (Certified Information Systems Auditor), ISO Certified lead Auditor and PMP (Project Management Professional) manager.

Fraud control is one of the most important focuses of our company. We concentrate on technology innovation, such as  voice bio-metric authentication, end-to-end single sign anti-fraud technology, compliance auditing technology and risk management technology.

We also use IT controls to prevent  Web access to agents unless required by the client. Email, instant messaging and any other communication applications are eliminated, and agent computers are secured by disabling access to all media ports and other common controls.

In addition, we have physical security, including CCTV cameras in call center areas, regular facility audits by professional security teams, guard services and monitoring, lockers for agents' personal belongings to enable a clean desk policy and measures to prevent tailgating through physical access control points.