Mobility Solutions
Implementing a total mobile strategy is an essential component of any customer care program.
Teleperformance can help you create and deploy your mobility strategy, fully integrated with your customer care strategy.
Reduced response time
Tailored customer experience
Improved quality and efficiency of apps
Data to develop practical insights
• Selected agents: The right profile for mobile app interactions – dynamic, agile, accustomed to a fast-paced environment, with a desire to get things done.
• Training program focused on mobile customer needs: Our training program exposes Mobile agents to practical situations and makes them aware of Mobile Customer behavior; agents will also learn how to leverage customer data to deliver a better experience.
• Analytical skills: Mobile App agents must be able to anticipate customer needs by reading through contextual data available on the platform. Thus, analytical skills will be valued during the hiring and training processes.
Implementing a total mobile strategy is an essential component of any customer care program.
More Benefits
• Access to information: Agents of the mobile app interaction programs have access to a richer knowledge base and more flexible scripts in order to provide a personalized customer experience.
• Exclusive combination of features: Segregated programs, completely designed for mobile app interactions, with short-message scripts, metrics, user interface, and knowledge base to ensure a higher level of engagement and customer satisfaction.
• Agility: The mobile app interaction programs target lower average handling time so all processes and tools are set to be fast; agents are extensively trained to be agile and to answer efficiently.
More Benefits
• Access to information: Agents of the mobile app interaction programs have access to a richer knowledge base and more flexible scripts in order to provide a personalized customer experience.
• Exclusive combination of features: Segregated programs, completely designed for mobile app interactions, with short-message scripts, metrics, user interface, and knowledge base to ensure a higher level of engagement and customer satisfaction.
• Agility: The mobile app interaction programs target lower average handling time so all processes and tools are set to be fast; agents are extensively trained to be agile and to answer efficiently.